The short answer is probably that something on the school's end is preventing the lessons from loading---probably. While Skills Tutor is not immune from something going wrong at their end, we know of no outages this school year. So what did cause this problem.
One possibility is that the computers that your students were using did not have the latest version of Adobe's Flash Player installed. If your students can't get Language Arts lessons to load, but can get other subject area lessons to load, this is most certainly the problem. Language Arts lessons are among our newest lessons, and they require Flash Player 9 or later.
If the lessons from all subject areas fail to load, you may have a pop-up blocker stopping the lessons from loading. Skills Tutor lessons contain pop-ups in them, so obviously, having an effective pop-up blocker installed could prevent the lessons from loading.
If you discover that neither of these situations is causing the problem, then it is probably time to call Skills Tutor Tech Support. There are so many situations that can arise in individual school situations, that it is difficult for your project leader to diagnose all problems. The Skills Tutor Tech Support number is: 888-764-2446.
If you continue to have difficulties, please don't hesitate to contact your project leader to seek help.
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