Trouble Shooting

Today we had a problem arise at a school in assigning assessments. I had the same problem when I tried to trouble shoot for them. What finally solved the problem was switching browsers. This shouldn't happen, of course, but in the course of companies changing browsers and systems, problems can arise. We can always try to solve the problems by first switching browsers. If it doesn't work on Safari or Explorer, does it work on Firefox? If it does work on that switch, we know that somehow things have changed with one of those browsers. If you have the opportunity to switch platforms, say from Windows to a Mac, does that change things? Does your problem exist on all of your computers using the same system, or does it work on one computer and not another? If you have tried what you can try on your own, you may have to contact your project leader for help. He/she may not have the answer, but he/she can direct you to someone who might be able to help you.

With all of the differences in how each school's networks can be set up, it is hard for anyone to know exactly what to do each time something comes up. Let us know, and we'll do our best to help you. The answer is frequently as simple as turning off your pop up blocker.