The other cause is not having access to a PDF reader. The most often used reader on a Mac or Windows is Adobe Acrobat Reader; however, Preview on a Mac could handle this task as well. It may be that you have not opened your copy of either program for the first time, and it needs to be opened and have the usage agreement dealt with. If you have to have administrative access to do this at your school, ask your tech person for assistance. If you can open other PDF files, this is not your problem, and you should look into pop-up blockers.
As always, contact your project leader if you need some assistance with this.
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